{"id":1235,"date":"2018-07-27T12:02:14","date_gmt":"2018-07-27T15:02:14","guid":{"rendered":"https:\/\/www.spmar.com.br\/web\/?page_id=1235"},"modified":"2026-03-24T15:26:27","modified_gmt":"2026-03-24T18:26:27","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/www.spmar.com.br\/web\/ouvidoria\/","title":{"rendered":"OUVIDORIA"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1235\" class=\"elementor elementor-1235\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ee1fc3 e-flex e-con-boxed e-con e-parent\" data-id=\"3ee1fc3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e903689 e-con-full e-flex e-con e-child\" data-id=\"e903689\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ef3ae13 e-con-full e-flex e-con e-child\" data-id=\"ef3ae13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50454f4 elementor-widget elementor-widget-heading\" data-id=\"50454f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">O que a ouvidoria faz?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fc60bc elementor-widget elementor-widget-text-editor\" data-id=\"5fc60bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A Ouvidoria da Concession\u00e1ria SPMAR, institu\u00edda com base na Lei N\u00ba 10.294, de 20 de abril de 1999, \u00e9 um canal de relacionamento direto com os usu\u00e1rios.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sempre que necess\u00e1rio, voc\u00ea pode entrar em contato com\u00a0 a Concession\u00e1ria SPMar por meio dos servi\u00e7os 0800 e da Ouvidoria, canais diretos de relacionamento para esclarecimento de d\u00favidas e registro de reclama\u00e7\u00f5es, solicita\u00e7\u00f5es, sugest\u00f5es e elogios sobre o trabalho da Concession\u00e1ria na administra\u00e7\u00e3o do Trecho Sul e Leste do Rodoanel.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ff4e72 e-con-full e-flex e-con e-child\" data-id=\"1ff4e72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-921c517 elementor-widget elementor-widget-heading\" data-id=\"921c517\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Prazo de atendimento<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5a386d elementor-widget elementor-widget-text-editor\" data-id=\"e5a386d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">(Lei n.\u00ba 13.460, de 26 de junho de 2017, artigo 16).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">O prazo de resposta \u00e0 manifesta\u00e7\u00e3o \u00e9 de 30 (trinta) dias, prorrog\u00e1veis por mais 30 (trinta) dias.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">O acompanhamento da manifesta\u00e7\u00e3o pode ser realizado atrav\u00e9s do <a href=\"tel:08007748877\">0800 774 8877<\/a>, para tanto, \u00e9 necess\u00e1rio informar o n\u00famero de protocolo.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sempre que necess\u00e1rio, voc\u00ea pode entrar em contato com\u00a0 a Concession\u00e1ria SPMar por meio dos servi\u00e7os 0800 e da Ouvidoria, canais diretos de relacionamento para esclarecimento de d\u00favidas e registro de reclama\u00e7\u00f5es, solicita\u00e7\u00f5es, sugest\u00f5es e elogios sobre o trabalho da Concession\u00e1ria na administra\u00e7\u00e3o do Trecho Sul e Leste do Rodoanel.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-852bd47 e-con-full e-flex e-con e-child\" data-id=\"852bd47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d395fc5 elementor-widget elementor-widget-heading\" data-id=\"d395fc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">O que a ouvidoria N\u00c3O faz?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6df4c47 elementor-widget elementor-widget-text-editor\" data-id=\"6df4c47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">N\u00e3o atendente assuntos relacionados a publicidades, patroc\u00ednios, assuntos comerciais e candidatura a empregos na concession\u00e1ria.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b39b3ff e-con-full e-flex e-con e-child\" data-id=\"b39b3ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07bee91 elementor-widget elementor-widget-heading\" data-id=\"07bee91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solicita\u00e7\u00e3o de ressarcimento<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c847c1a e-con-full e-flex e-con e-child\" data-id=\"c847c1a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a4e968 elementor-widget elementor-widget-text-editor\" data-id=\"3a4e968\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Deseja solicitar ressarcimento? <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbda4ec elementor-mobile-align-justify elementor-widget-mobile__width-auto elementor-tablet-align-justify elementor-widget elementor-widget-button\" data-id=\"cbda4ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.spmar.com.br\/web\/wp-content\/uploads\/2024\/08\/Requerimento-para-Solicitacao-de-Ressarcimento-.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Clique aqui e saiba como<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e13d62f e-con-full e-flex e-con e-child\" data-id=\"e13d62f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea62ea3 elementor-widget elementor-widget-heading\" data-id=\"ea62ea3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quita\u00e7\u00e3o de d\u00edvida no ped\u00e1gio\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-601dc7a e-con-full e-flex e-con e-child\" data-id=\"601dc7a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7464e84 elementor-widget elementor-widget-text-editor\" data-id=\"7464e84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Regularize sua passagem de forma r\u00e1pida, segura e online.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e852be elementor-mobile-align-justify elementor-widget-mobile__width-auto elementor-tablet-align-justify elementor-widget elementor-widget-button\" data-id=\"6e852be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.spmar.com.br\/web\/quitacao-de-divida\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Saiba mais<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9faaad8 e-con-full e-flex e-con e-child\" data-id=\"9faaad8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df045b3 elementor-widget elementor-widget-heading\" data-id=\"df045b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Relat\u00f3rios<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e8bb21 elementor-widget elementor-widget-text-editor\" data-id=\"4e8bb21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A seguir, compartilhamos os principais n\u00fameros registrados pela Ouvidoria da SPMAR, confira:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5d6450 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-loop-grid\" data-id=\"e5d6450\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:4608,&quot;columns&quot;:3,&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:32,&quot;sizes&quot;:[]},&quot;row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:16,&quot;sizes&quot;:[]},&quot;_skin&quot;:&quot;post&quot;,&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;[data-elementor-type=\\&quot;loop-item\\&quot;]&quot;,&quot;row_gap_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-grid.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-loop-container elementor-grid\" role=\"list\">\n\t\t<style id=\"loop-4608\">.elementor-4608 .elementor-element.elementor-element-41908f3{--display:flex;}.elementor-widget-button .elementor-button{font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );background-color:var( --e-global-color-accent );}.elementor-4608 .elementor-element.elementor-element-470a601 .elementor-button .elementor-button-content-wrapper{justify-content:center;}.elementor-4608 .elementor-element.elementor-element-470a601 .elementor-button{font-family:\"Inter\", Sans-serif;font-size:16px;font-weight:700;line-height:150%;fill:#07324A;color:#07324A;background-color:#FFFFFF;border-style:solid;border-width:2px 2px 2px 2px;border-color:#FFFFFF00;border-radius:23px 0px 23px 0px;padding:16px 24px 16px 24px;}.elementor-4608 .elementor-element.elementor-element-470a601 .elementor-button:hover, .elementor-4608 .elementor-element.elementor-element-470a601 .elementor-button:focus{color:#FFFFFF;background-color:#07324A;}.elementor-4608 .elementor-element.elementor-element-470a601 .elementor-button:hover svg, .elementor-4608 .elementor-element.elementor-element-470a601 .elementor-button:focus svg{fill:#FFFFFF;}.elementor-4608 .elementor-element.elementor-element-470a601.elementor-element{--align-self:stretch;}.elementor-4608 .elementor-element.elementor-element-470a601{z-index:0;}@media(max-width:767px){.elementor-4608 .elementor-element.elementor-element-470a601{width:auto;max-width:auto;}.elementor-4608 .elementor-element.elementor-element-470a601.elementor-element{--flex-grow:1;--flex-shrink:0;}}\/* Start custom CSS for button, class: .elementor-element-470a601 *\/.elementor-4608 .elementor-element.elementor-element-470a601 .elementor-button {\r\n  transition: all 0.3s;\r\n  background: linear-gradient(white, white) padding-box,\r\n    linear-gradient(to right, #00adee, #ffca05) border-box;\r\n}\r\n\r\n.elementor-4608 .elementor-element.elementor-element-470a601 .elementor-button:hover {\r\n  background: linear-gradient(#07324a, #07324a) padding-box;\r\n}\/* End custom CSS *\/<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"4608\" class=\"elementor elementor-4608 e-loop-item e-loop-item-5268 post-5268 relatorios-ouvidoria type-relatorios-ouvidoria status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-41908f3 e-con-full e-flex e-con e-parent\" data-id=\"41908f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-470a601 elementor-mobile-align-justify elementor-widget-mobile__width-auto elementor-tablet-align-justify elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"470a601\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.spmar.com.br\/web\/wp-content\/uploads\/2025\/08\/1-e-2o-Semestre-Relatorio-Site-2025.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">2025<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"4608\" class=\"elementor elementor-4608 e-loop-item e-loop-item-4602 post-4602 relatorios-ouvidoria type-relatorios-ouvidoria status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-41908f3 e-con-full e-flex e-con e-parent\" data-id=\"41908f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-470a601 elementor-mobile-align-justify elementor-widget-mobile__width-auto elementor-tablet-align-justify elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"470a601\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.spmar.com.br\/web\/wp-content\/uploads\/2024\/08\/1o-e-2o-Semestre-Relatorio-Site-2024.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">2024<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"4608\" class=\"elementor elementor-4608 e-loop-item e-loop-item-4601 post-4601 relatorios-ouvidoria type-relatorios-ouvidoria status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-41908f3 e-con-full e-flex e-con e-parent\" data-id=\"41908f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-470a601 elementor-mobile-align-justify elementor-widget-mobile__width-auto elementor-tablet-align-justify elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"470a601\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.spmar.com.br\/web\/wp-content\/uploads\/2024\/08\/1o-e-2o-Semestre-Relatorio-ouvidoria-Artesp-site-2023.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">2023<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"4608\" class=\"elementor elementor-4608 e-loop-item e-loop-item-4600 post-4600 relatorios-ouvidoria type-relatorios-ouvidoria status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-41908f3 e-con-full e-flex e-con e-parent\" data-id=\"41908f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-470a601 elementor-mobile-align-justify elementor-widget-mobile__width-auto elementor-tablet-align-justify elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"470a601\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.spmar.com.br\/web\/wp-content\/uploads\/2024\/08\/Relatorio2022.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">2022<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"4608\" class=\"elementor elementor-4608 e-loop-item e-loop-item-4599 post-4599 relatorios-ouvidoria type-relatorios-ouvidoria status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-41908f3 e-con-full e-flex e-con e-parent\" data-id=\"41908f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-470a601 elementor-mobile-align-justify elementor-widget-mobile__width-auto elementor-tablet-align-justify elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"470a601\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.spmar.com.br\/web\/wp-content\/uploads\/2024\/08\/Relatorio2021.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">2021<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"4608\" class=\"elementor elementor-4608 e-loop-item e-loop-item-4598 post-4598 relatorios-ouvidoria type-relatorios-ouvidoria status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-41908f3 e-con-full e-flex e-con e-parent\" data-id=\"41908f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-470a601 elementor-mobile-align-justify elementor-widget-mobile__width-auto elementor-tablet-align-justify elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"470a601\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.spmar.com.br\/web\/wp-content\/uploads\/2024\/08\/Relatorio2020.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">2020<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"4608\" class=\"elementor elementor-4608 e-loop-item e-loop-item-4597 post-4597 relatorios-ouvidoria type-relatorios-ouvidoria status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-41908f3 e-con-full e-flex e-con e-parent\" data-id=\"41908f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-470a601 elementor-mobile-align-justify elementor-widget-mobile__width-auto elementor-tablet-align-justify elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"470a601\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.spmar.com.br\/web\/wp-content\/uploads\/2024\/08\/Relatorio2019.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">2019<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"4608\" class=\"elementor elementor-4608 e-loop-item e-loop-item-4593 post-4593 relatorios-ouvidoria type-relatorios-ouvidoria status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-41908f3 e-con-full e-flex e-con e-parent\" data-id=\"41908f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-470a601 elementor-mobile-align-justify elementor-widget-mobile__width-auto elementor-tablet-align-justify elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"470a601\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.spmar.com.br\/web\/wp-content\/uploads\/2024\/08\/Relatorio-2018.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">2018<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"4608\" class=\"elementor elementor-4608 e-loop-item e-loop-item-4592 post-4592 relatorios-ouvidoria type-relatorios-ouvidoria status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-41908f3 e-con-full e-flex e-con e-parent\" data-id=\"41908f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-470a601 elementor-mobile-align-justify elementor-widget-mobile__width-auto elementor-tablet-align-justify elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"470a601\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.spmar.com.br\/web\/wp-content\/uploads\/2024\/08\/Relatorio-Site-2017-.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">2017<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"4608\" class=\"elementor elementor-4608 e-loop-item e-loop-item-4591 post-4591 relatorios-ouvidoria type-relatorios-ouvidoria status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-41908f3 e-con-full e-flex e-con e-parent\" data-id=\"41908f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-470a601 elementor-mobile-align-justify elementor-widget-mobile__width-auto elementor-tablet-align-justify elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"470a601\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.spmar.com.br\/web\/wp-content\/uploads\/2024\/08\/Relatorio-Site-2016.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">2016<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"4608\" class=\"elementor elementor-4608 e-loop-item e-loop-item-4590 post-4590 relatorios-ouvidoria type-relatorios-ouvidoria status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-41908f3 e-con-full e-flex e-con e-parent\" data-id=\"41908f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-470a601 elementor-mobile-align-justify elementor-widget-mobile__width-auto elementor-tablet-align-justify elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"470a601\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.spmar.com.br\/web\/wp-content\/uploads\/2024\/08\/Relatorio-Site-2015.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">2015<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"4608\" class=\"elementor elementor-4608 e-loop-item e-loop-item-4578 post-4578 relatorios-ouvidoria type-relatorios-ouvidoria status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-41908f3 e-con-full e-flex e-con e-parent\" data-id=\"41908f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-470a601 elementor-mobile-align-justify elementor-widget-mobile__width-auto elementor-tablet-align-justify elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"470a601\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.spmar.com.br\/web\/wp-content\/uploads\/2024\/08\/Relatorio-Site-2014-1-1.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">2014<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-854f636 e-con-full e-flex e-con e-child\" data-id=\"854f636\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-274d490 elementor-widget elementor-widget-heading\" data-id=\"274d490\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ouvidor<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e8ee5b elementor-widget elementor-widget-text-editor\" data-id=\"7e8ee5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">F\u00e1bio Oliveira Loiola<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-322bc34 e-con-full e-flex e-con e-child\" data-id=\"322bc34\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-59ea4c4 e-con-full e-flex e-con e-child\" data-id=\"59ea4c4\" data-element_type=\"container\" data-e-type=\"container\" id=\"ouvidoria-formulario\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74eca43 elementor-widget elementor-widget-heading\" data-id=\"74eca43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formul\u00e1rio eletr\u00f4nico<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc53dbe elementor-widget elementor-widget-text-editor\" data-id=\"dc53dbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O preenchimento do formul\u00e1rio \u00e9 r\u00e1pido e f\u00e1cil e atrav\u00e9s dele \u00e9 poss\u00edvel anexar e enviar documentos para a Ouvidoria da SPMar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eaba633 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"eaba633\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Pr\\u00f3ximo&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Ouvidoria\" aria-label=\"Ouvidoria\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1235\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"eaba633\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Somos o caminho que te conecta ao que mais importa!\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nome elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nome\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNome\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nome]\" id=\"form-field-nome\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Nome\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-telefone elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-telefone\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelefone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[telefone]\" id=\"form-field-telefone\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-celular elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-celular\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCelular\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[celular]\" id=\"form-field-celular\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-racaCor elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-racaCor\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCor \/ Ra\u00e7a\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[racaCor]\" id=\"form-field-racaCor\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Branca\">Branca<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Preta\">Preta<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Amarela\">Amarela<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Parda\">Parda<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Ind\u00edgena\">Ind\u00edgena<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_0164ca9 elementor-col-100\">\n\t\t\t\t\t<span>* Informa\u00e7\u00e3o solicitada de acordo com a lei 16758\/18<\/span>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-marca elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-marca\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMarca\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[marca]\" id=\"form-field-marca\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-modelo elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-modelo\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tModelo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[modelo]\" id=\"form-field-modelo\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-placa elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-placa\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPlaca do Ve\u00edculo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[placa]\" id=\"form-field-placa\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-assunto elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-assunto\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAssunto\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[assunto]\" id=\"form-field-assunto\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Informa\u00e7\u00e3o\">Informa\u00e7\u00e3o<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Solicita\u00e7\u00e3o\">Solicita\u00e7\u00e3o<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Sugest\u00e3o\">Sugest\u00e3o<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Elogio\">Elogio<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Den\u00fancia\">Den\u00fancia<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Reclama\u00e7\u00e3o\">Reclama\u00e7\u00e3o<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Ressarcimento\">Ressarcimento<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-local elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-local\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tLocal da Ocorr\u00eancia\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[local]\" id=\"form-field-local\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_f81c3ba elementor-col-100\">\n\t\t\t\t\t<span>Informar KM, Pra\u00e7a ou SAU.<\/span>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-descricao elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-descricao\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMensagem\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[descricao]\" id=\"form-field-descricao\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-anexo elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-anexo\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAnexar documento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[anexo]\" id=\"form-field-anexo\" class=\"elementor-field elementor-size-md  elementor-upload-field\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-compartilharDados elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-compartilharDados\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTermo de Aceite\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[compartilharDados]\" id=\"form-field-compartilharDados\" class=\"elementor-field elementor-size-md  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-compartilharDados\"><p>A SPMAR se preocupa com o uso de seus dados pessoais. Solicitamos apenas os dados necess\u00e1rios para podermos retornar seu contato. Estes dados ser\u00e3o devidamente protegidos. Para mais informa\u00e7\u00f5es, consulte nossa <a href=\"https:\/\/www.spmar.com.br\/web\/home\/politica-de-privacidade\/\" target=\"blank\">Pol\u00edtica de Privacidade<\/a>.<\/p><\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29aefce e-con-full e-flex e-con e-child\" data-id=\"29aefce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-472e265 elementor-widget elementor-widget-heading\" data-id=\"472e265\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Telefone<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c7b1a8 elementor-widget elementor-widget-text-editor\" data-id=\"2c7b1a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O atendimento do servi\u00e7o\u00a0<strong>0800-774-8877 op\u00e7\u00e3o 3<\/strong>\u00a0funciona de segunda \u00e0 quinta-feira das 08h \u00e0s 18h e sexta-feira das 08h \u00e0s 17h, exceto feriados, as liga\u00e7\u00f5es s\u00e3o gratuitas.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Voc\u00ea tamb\u00e9m pode entrar em contato atrav\u00e9s do telefone\u00a0<strong>(011) 4359-9200<\/strong>,\u00a0segunda \u00e0 quinta-feira das 08h \u00e0s 18h e sexta-feira das 08h \u00e0s 17h, exceto feriados.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b10a08 e-con-full e-flex e-con e-child\" data-id=\"2b10a08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2039da elementor-widget elementor-widget-heading\" data-id=\"d2039da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Email<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23d89c0 elementor-mobile-align-justify elementor-widget-mobile__width-auto elementor-tablet-align-justify elementor-widget elementor-widget-button\" data-id=\"23d89c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:ouvidoria@spmar.com.br\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Clique aqui e saiba como<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f5d39dd e-con-full e-flex e-con e-child\" data-id=\"f5d39dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94335cf elementor-widget elementor-widget-heading\" data-id=\"94335cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Carta<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78eba83 elementor-widget elementor-widget-text-editor\" data-id=\"78eba83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A carta dever\u00e1 ser enviada para a sede da SPMar e estar endere\u00e7ada \u00e0 Ouvidoria da Concession\u00e1ria, conforme informa\u00e7\u00f5es abaixo.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>A\/C Ouvidoria<br \/>Rodoanel Mario Covas (SP-021), km 41, Canteiro Central, s\/n\u00ba<br \/>Bairro da Lagoa- Itapecerica da Serra\/SP<br \/>CEP: 06869-000<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:separator --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ceb76c e-con-full e-flex e-con e-child\" data-id=\"1ceb76c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce804f9 elementor-widget elementor-widget-heading\" data-id=\"ce804f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Presencial para entrega de documentos ou retirada<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3c2e44 elementor-widget elementor-widget-text-editor\" data-id=\"f3c2e44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Rodoanel Mario Covas (SP-021), km 41, Canteiro Central, s\/n\u00ba<br \/>Bairro da Lagoa- Itapecerica da Serra\/SP<br \/>CEP: 06869-000<\/p>\n<p><br \/>Hor\u00e1rio de Atendimento: Segunda a quinta-feira das 08h \u00e0s 17h e sexta-feira das 08h \u00e0s 16h, exceto feriados.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>O que a ouvidoria faz? A Ouvidoria da Concession\u00e1ria SPMAR, institu\u00edda com base na Lei N\u00ba 10.294, de 20 de abril de 1999, \u00e9 um canal de relacionamento direto com os usu\u00e1rios. Sempre que necess\u00e1rio, voc\u00ea pode entrar em contato com\u00a0 a Concession\u00e1ria SPMar por meio dos servi\u00e7os 0800 e da Ouvidoria, canais diretos de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4643,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1235","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>OUVIDORIA - Somos o caminho que te conecta ao que mais importa!<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.spmar.com.br\/web\/ouvidoria\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OUVIDORIA - Somos o caminho que te conecta ao que mais importa!\" \/>\n<meta property=\"og:description\" content=\"O que a ouvidoria faz? 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